CANCELLATION POLICY
Cancellation Policy
We understand that plans change, and you might have to cancel your reservation. To cancel a reservation, follow the instructions below:
1. Cancellations are only eligible by email: Passengers must send a cancellation request to cancellations@skylineshuttleexpress.com.
(Sending an email request guarantees proof of the time of cancellation)
2. Passengers must cancel 24 hours before pick-up to receive a refund.
3. All cancellations are subject to a 5% processing fee. The 5% applies to the total amount of the reservation. (Example: The total is $100; the refund will be $95).
4. Cancellations less than 24 hours before pick-up are not eligible for a refund.
Credit Card Refund Process
After approval, a refund request will be submitted within 48hours, excluding weekends and federal holidays. The customer's financial institution will then process the refund. The customer should contact their financial institution to check the refund status.
