TERMS & CONDITIONS
Introduction
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the Skylineshuttleexpress.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Skyline Shuttle Express (“Skyline Shuttle Express”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Skyline Shuttle Express, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Eligibility To Use Booking Site
To utilize our booking site, you must be at least 18 years old and possess the legal capacity to agree to the terms and conditions outlined in our policy. By accessing our site, you confirm that you meet these requirements and are willing to comply with our guidelines.
About Reservations
Reservations to and from the airport must be booked at least 24 hours before the scheduled pick-up time. For last minute reservations please call us at 1(800)841-0073 to check for availability.
Reservations are valid only for the specified time and date unless the customer reschedules at least 24 hours before the scheduled pick-up time.
Skyline Shuttle Express will do its best to accommodate last-minute changes to a customer's reservation but does not guarantee it.
If a customer decides to cancel due to a last-minute change (24 hours before their scheduled pick up) that we cannot accommodate, they will not be eligible for a refund.
Rates
A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed.
When changing the pickup or drop off location of a reservation, rates are subject to change and additional charges may apply.
Tolls are not included in the calculated cost of the ride and customer are responsible for additional charges.
Extra stops
Extra stops are available only over the phone. Customers must call us at 1(800)841-0073 to book with a representative.
Cancellation Policy
We understand that plans change, and you might have to cancel your reservation. To cancel a reservation, follow the instructions below:
- Cancellations are only eligible by email: Passengers must send a cancellation request to cancellations@skylineshuttleexpress.com.
(Sending an email request guarantees proof of the time of cancellation)
- Passengers must cancel 24 hours before pick-up to receive a refund.
- All cancellations are subject to a 5% processing fee. The 5% applies to the total amount of the reservation. (Example: The total is $100; the refund will be $95).
- Cancellations less than 24 hours before pick-up are not eligible for a refund.
Credit Card Refund Process
After approval, a refund request will be submitted within 48hours, excluding weekends and federal holidays. The customer's financial institution will then process the refund. The customer should contact their financial institution to check the refund status.
Arrival Instructions
(LAX, Long Beach Airport, John Wayne, Cruise Terminal)
We will monitor your flight in case of any delays. Upon landing (disembarkment), your driver will send you a text message and provide you with pick-up instructions. Please provide the correct flight information and a working contact number once you land at the airport.
Airport traffic can be heavy at certain times. Depending on traffic, your driver can take 5-30 minutes to reach your terminal. Please maintain communication with your driver to minimize your waiting time.
Pick-up Instructions (Residence, Hotel, Cruise Terminal)
Once you have received your confirmation email and confirmation number, your reservation will be in our system. It is optional to call to confirm your reservation.
We will confirm your departure reservation a day before your scheduled pick-up via TEXT message before 10:00 PM(PST). If you are still waiting to receive a confirmation text by 10:00 PM(PST), call us at 1(800)841-0073.
Waiting Time
Wait time is defined as the length of time that elapses between a scheduled pick-up and a passenger getting into the reserved vehicle.
Our drivers will arrive at the scheduled pick-up time. We understand the customer might need some time to get last-minute things situated. Customers will be given a 15-minute allowance after their scheduled pick-up. If customers are not ready after
the 15 minutes, there will be a $2 charge for every minute of additional waiting.
Please be advised: Drivers have multiple scheduled pick-ups. The driver can No-Show a reservation if the customer is not ready after the 15-minute allowance.
Rescheduling
There will be no rescheduling fee if the customer reschedules 24 hours before their pick-up.
Customers can reschedule or edit their reservation by visiting https://skylineshuttleexpress.com/customer/login or calling us at 1(800)841-0073.
Recommended pick-up times
Skyline Shuttle Express strives to ensure that customers arrive at the airport on time for their flights by relying on the pre-set pickup times recommended by the company's reservation system when making airport reservations. However, if a customer selects a pickup time outside the recommended window during the reservation process, they will assume the associated risks. Therefore, if such customers encounter any time delays, they will not be entitled to a refund of the fare, nor will they be reimbursed for any resulting expenses.
Customer error
Skyline Shuttle Express shall not be held liable or responsible for any unused reservations or expenses incurred due to customer errors.
The customer is fully responsible for providing the correct information and verifying the confirmation email is correct. A refund will not be granted if the driver no-shows a reservation due to customer error.
The following are common customer errors and are not eligible for a refund:
- The customer provides the incorrect pick-up date.
- The customer provides the incorrect arrival date.
- The customer provides the incorrect airline or flight number.
- The customer provided the wrong contact number. The reservation will be no-showed if we cannot reach the customer within 15 minutes for pick-ups and 30 minutes for arrivals.
- The customer has excessive luggage that does not fit in the selected vehicle.
- The customer has more passengers than the vehicle's capacity.
- Example: Customer selects the nine-passenger Full-van, but has ten passengers at pick up. The driver will only be allowed to shuttle nine passengers. In case the customer decides to cancel, a refund will not be granted.
Car Seats
We provide car seats (rear-facing, front-facing, and booster seats) for an additional fee of $15 each.
Do I need a car seat for my infant?
Current California Law:
- Children under two years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child must be secured in a manner that complies with the height and weight limits specified by the car seat manufacturer. (California Vehicle Code Section 27360.)
- Children under the age of 8 must be secured in a car seat or booster seat in the back seat.
- Children who are eight years of age OR have reached 4'9" in height may be secured by a booster seat but, at a minimum, must be secured by a safety belt. (California Vehicle Code Section 27363.)
Pet Policy
Pets are allowed in the vehicle. They must remain in a pet carrier at all times. Skyline Shuttle Express in accordance with the ADA provides service to individuals accompanied by service animals.
Luggage Limitations
Luggage capacity is outlined by the type of vehicle selected. If you have oversized items like boxes, surfboards, golf bags, skis, and pet crates, call us at 1(800)841-0073.
Passengers can bring personal items (backpacks, laptop bags, purses, inside the vehicle.
Minivan - We guarantee six pieces of luggage, a combination of check-in and carry-ons.
Full-van - We guarantee 14 pieces of luggage, a combination of check-in and carry-ons.
ADA Full-van - We guarantee eight pieces of luggage, a combination of check-in and carry-ons.
Please be advised
It is against company policy to place luggage in the vehicle’s seats.
Bringing excessive or oversized luggage may result in an inability to provide service. Your reservation will be no-showed if the driver cannot provide service due to excessive luggage. (No-Showed reservations are not eligible for a refund).
Smoking, Food & Alcoholic Drinks
Inside the vehicle, smoking, consuming food, and drinking alcohol are not allowed.
Safety Cameras
To ensure the safety of both drivers and customers, safety cameras may be installed in all vehicles. As a result, customers may be recorded during their ride.
Lost Items
Passengers are solely responsible for their own luggage and any belongings they or the driver place inside the vehicle. Neither the driver nor the Skyline Shuttle Express will be held liable for any damage, loss, or theft of such property, including any losses incurred such as lost profits, potential income, or additional expenses. Furthermore, neither the driver nor the Skyline Shuttle Express will be held responsible for any personal property left behind in the vehicle by customers. However, Skyline Shuttle Express will do its best to assist customers in recovering any lost items. If an item is lost, the customer should immediately contact the driver or the office at 1(800)841-0073. The return of left-behind or found items may involve delivery and/or shipping charges to the recipient.
Changes and amendments
We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
admin@skylineshuttleexpress.com
Tel #: 1(800)841-0073
This document was last updated on March 24, 2023
